We reserve the right to refuse a return or deduct an amount for lost value where the item is returned in a different condition. This includes, but is not limited to: original packaging, original boxes, packaging materials, manuals, blank warranty cards, accessories and documents. Items must be returned to us in the same condition as they were received by you. Returns will be processed within three working days once the goods have been received by us. If when you receive your order you are not completely satisfied, you may return the items to us within 30 days for a refund. For full details about the process, and for information on how to begin a return, please see the following eBay help page: Return an item for a refund. International orders are handled by eBay's Global Shipping Programme.įor full details please see the following eBay help page: Buying internationally with the Global Shipping Programme.Īrthur Rank Hospice Charity uses the eBay Returns system to make the process as easy for you as possible. If you are not present at the time of delivery, a card will be left instructing you to arrange a redelivery, or to collect your order from the local sorting office. Some items of higher value are sent by Royal Mail Signed For or Special Delivery, which requires a signature. Some low-value items will be sent by Royal Mail 2nd Class. If you would like to specify a preferred neighbour, or safe place for the parcel to be left, please leave the details in a message when placing your order. We use Hermes to deliver the majority of our parcels. If for any reason there is an unexpected delay in dispatching your order we will make sure to inform you of this as soon as possible. We aim to dispatch orders within three working days. In case of bank holidays and during the Christmas period where delays are more likely, please allow an extra few days for delivery. If your order is placed after 1pm, the next working day will be considered the first working day for delivery. If this item is not quite what you were looking for but you would still like to help our cause, please consider providing us with a donation which can be done via our eBay Charity Profile linked below.ĭonate via Arthur Rank Hospice Charity Profileĭelivery times are calculated in working days (Monday to Friday). Messages sent over the weekend will be responded to on the next working day. If you have any questions please do not hesitate to contact us via eBay messages, we will make sure that your message is responded to promptly, usually within three working days. Our sales team do their best to check each item and ensure that the description and pictures provided are as accurate as possible.įeedback is extremely important to the charity so if you are not fully satisfied with your purchase please give us a chance to resolve any issues by contacting us prior to leaving feedback. Our aim is to provide the highest quality care, helping them to make every moment count.ġ00% of the money raised from this sale will go to the charity. Our services are provided free of charge to patients and their families. This item has been very kindly donated to the Arthur Rank Hospice Charity.Īrthur Rank Hospice supports people in Cambridgeshire living with a life-limiting illness and those who need end-of-life care.
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